Do you know that the Business Analysis phase of a software project needs to be planned as carefully, as the Development and QA ones?

The above is especially true if you are going to build really usable and understandable software.

We are oldcomers in full-cycle Business Analysis, and we have long been providing Business Analysis services to Telcos and other corporates. We communicate with our clients' business stakeholders, look into these companies' business needs, gain an in-depth understanding of these needs, develop an appropriate BA approach, perform Requirements Management, document the requirements, validate the resulting solution, and, even, adjust the transition requirements, as they get influenced by regulations-caused changes (such as, for example, the adoption of GDPR).

Nevertheless, as unbeatable gurus in this area, our Business Analysis team can take the wand even in the middle of a software development process. For example, this can happen when your project is at a stalemate, and you, all of a sudden, realize that your developers are interpreting your requirements any way they want, while your testers are picking fights with them every 5 minutes, but fail to get the point of your real demands. Here, you can either call the fire department, or get emergency Business Analysis support.

And an additional superpower we have as Business Analysis services company is our vast experience in working with data bases using the SQL languages. This experience enables our BAs to find the right answers and solutions on their own, by just delving into your tangled data storages.

We Provide the Following Business Analysis Services:

  • Business Analysis Outsourcing

  • Requirement Management Services

  • Requirements Definition and Documentation

  • Solution Design and Validation

We use a broad range of Business Analysis approaches and techniques

To Elicit Requirements

  • Document Analysis
  • Focus Groups
  • Interviews
  • Observation
  • Requirements Workshops
  • Survey/Questionnaire
  • Prototyping
  • Interface Analysis

To Analyze an Enterprise

  • Benchmarking
  • Brainstorming
  • Business Rules Analysis
  • Root Cause Analysis
  • SWOT Analysis
  • Estimations
  • Functional Decomposition
  • Interface Analysis
  • Vendor Assessment

To Analyze and Prioritize Requirements

  • Business Rules Analysis
  • Functional Decomposition
  • Interviews
  • Organization Modeling
  • Process Modeling
  • Scope Modeling
  • Decision Analysis
  • MoSCoW Analysis
  • Timeboxing/Budgeting
  • Risk Analysis
  • Structured Walkthrough

To Organize and Document Requirements

  • Scenarios and Use-cases
  • User Stories with Acceptance Criteria
  • Mockups Preparing
  • Data Dictionary and Glossary
  • Problem Tracking (Coverage Matrix)
  • Metrics and Key Performance Indicators
  • Non-functional Requirements Analysis
  • Data Flow Diagrams
  • Data Modeling
  • State Diagrams
  • Sequence Diagrams

Business Analysis Languages and Tools

  • Confluence, Wiki, MS Visio, SharePoint, BPMN tools
  • Jira, Polarion, Rational ClearQuest, MS Project
  • SQL, XML

We can be your best choice as a provider of Business Analysis services because we are:


Analytically thinking

We launched our Business Analysis Services practice more than 10 years ago, solidified our experience with theory, and there are no unsolvable tasks for us now.


Communicative and easy-going

Our personal qualities, work ethics, ability to always understand a client and, even, our sense of humor can, often, spare you an entire elicitation session. And, certainly, we never mind to facilitate our interactions with you through face-to-face communication.

Business & Systems Analysis Services

Proactive and self-organized

We're not used to just waiting for the next requirement workshop. Instead, we dig in and find the right answer


Team synergetic

We are not just one single or two individual BAs, but a strong and closely knit team. We communicate and share knowledge and experience to always deliver the best results.



All of us have a technical IT background. We are well-familiar with data querying and modeling, which is, oftentimes, essential for gaining insights and making decisions.

Our Lead Business Analysis Experts

Business and Systems Analysis Expert

Oksana Shirayeva


Oksana has spent more than 15 years in the software development industry, 13 out of those as a Business and System Analyst. She has worked on a number of Telecom, Banking, AI and EAI client projects.

During the last several years, Oksana has held the position of a Project Manager and led SYTOSS’s large Business Analysis team. She takes a great interest in Artificial Intelligence and is an active member of the domestic AI community and a frequent participant in various AI events.

Oksana holds a MA degree in Automation Control and Artificial Intelligence Systems from Zhukovsky Kharkiv National Aerospace University.

Senior Business Analyst

Andrey Kolesnik


Andrey Kolesnik has been involved in implementing various Windows-to-Unix migration and software development projects since 2002

He has more than 5 years of experience in C++/UNIX/Oracle development and more than 10 years of experience in Business and System Analysis in the areas of Billing, Customer Care and integration in complex corporate environments.

Andrey has contributed heavily to the optimization of our company’s software development and documentation creation processes. He is also a frequent participant in conferences and workshops, related to Business Analysis and Project Management.

Andrey Kolesnik holds a MA degree in Computing Systems Design from Kharkiv National University of Radioelectronics.

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