Maintenance and Support

Developing or purchasing a software solution and integrating it into your corporate infrastructure are just the first two stages in the lifecycle of your software system.

From the day your software system goes live, you'll be faced with the need to start supporting, maintaining, and properly "evolving" your application.

Defects, 3rd-party integration, and infrastructure-related changes, performance issues, design errors, and new requirements, necessitated by the ever-evolving real-world environment, — all these things are haunting any software system throughout its evolution period.

We Offer:

  • 2nd- and 3rd-level support services
  • Different levels of support and multiple pricing and delivery options
  • Flexible Pricing (Time and Material)
  • Maintenance for the Entire Software Lifecycle.

Benefits of Software Maintenance and Support from SYTOSS Include:

Highly Affordable Prices

During its entire lifecycle, any software system requires maintenance and support. This demand adds to its total cost of ownership and can even make it worthwhile to replace the system if the maintenance costs skyrocket as software grows older.

According to some estimates, the maintenance costs for on-premises systems can reach a total of 40-80 % of their development costs. Some other estimates state that such expenses amount to around 15-25% of the total purchase price per year. Generally, for a typical software system, the maintenance costs are estimated to be around 80-90% of the TCO.

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3rd-Party Support

Mature processes for the provision of maintenance and support services for various 3rd-party systems.

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Reliable Maintenance

With our attractive pricing solutions and our broad experience in the area of 3rd-party corporate software systems' maintenance and evolution, we are well-positioned to offer reliable maintenance, as well as 2nd- and 3rd-level support services for your evolving IT infrastructure.

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Experience

A highly professional, experienced, and well-trained team to handle your project. Well-established maintenance releases procedures.

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Business Analysts

Seamless integration with your organization's existing technical processes based on the results of the multi-faceted analysis, performed by our Business Analysts.

Highly affordable prices

During its entire lifecycle, any software system requires maintenance and support. This adds to its total cost of ownership and can, even, make it worthwhile to replace the system, if the maintenance costs skyrocket as it grows older.

According to some estimates, the maintenance costs for on-premises systems can reach a total of 40-80 % of their development costs. Some other estimates say that they amount to around 15-25% of the total purchase price per year. Generally, for a typical software system, the maintenance costs are estimated to be around 80-90% of the TCO.

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