Overview

One of the large telecommunication services providers entered a new market in a new country, Belarus, and rapidly expanded using two approaches — via integration strategy with existing fixed and mobile networks and via building new high-speed infrastructure.

A telecommunication operatorsystem integrator and IT partner to guide and lead integration and development activities step by step according to their development strategy.

An OSS/BSS software is a vital component for a Telecommunication operator being a highly automated business. Expanding to a new market, the Telco introduced new telecommunications services and modernization of the existing ones. The telecom operator united mobile and fixed communication, digital TV, data storage, and cloud services, built a retail chain and became a smartphone supplier in the country.

To manage all the services and networks, the telecom operatorlegacy and modern software into one system.

people_alt

Assigned experts

  • 2 Architects
  • 17 Java developers
  • 15 QA engeneers
  • 3 BAs

people_alt

Assigned experts

  • 2 Architects
  • 17 Java developers
  • 15 QA engeneers
  • 3 BAs

timer

Timespan

  • 24 months of implementation
  • lifetime change management
  • maintenance and support

timer

Timepan

  • 24 months of implementation
  • lifetime change management, maintenance and support

work

Industry field

  • OSS/BSS
  • Telecommunication billing

work

Industry field

  • OSS/BSS
  • Telecommunication billing

Solution

As a software development and system integration partner, we’ve started cooperation with the Telecom company since 2012. Our responsibility is to ensure all the business needs are covered with solutions operating consistently with billing and customer care systems.

A brief overview of the tasks we’ve done for the Telecom operator comprises the following.

Technology Stack

  • Java
  • Oracle
  • Spring Boot

Development

CRM system for customer service representative (CSR)

We’ve built a subsystem to handle customers’ orders for telecommunication services. The module is integrated with CRM and billing software and is used in all points of sales.

Contract Takeover module

We’ve built and integrated with the existing systems a module to automate contract transferring between telecommunication services customers.

Telecom order management module

We’ve built a subsystem to handle customers’ orders for telecommunication services. The module is integrated with CRM and billing software and is used in all points of sales.

Procurement module

We’ve developed the procurement module to manage, control and plan procurement and deliveries.

Integration middleware

We have created the integration middleware to connect the Product Catalog with the Ericsson BSCS system and manage all the products and tariff plans available for ordering Ethernet, TV, fixed net and mobile connections.

System integration

CRM and billing systems

Several billing systems calculate usage for different services that the telecom operator provides customers with. The software uses data from CRM to charge events and generate bills. We've tailored the CRM to fit the telecom operator's business needs and integrated it with billing systems processing fixed and mobile connections.

Legacy systems and Ericsson BSCS system

Sharing data may be a challenging task for legacy systems, and we have integrated outdated software with the billing system to make data exchange possible.

Customization

Ericsson BSCS system

We’ve configured ready-made customer care and billing software for the telecommunication company to fit market-specific business processes.

Consulting

Technology consulting on system integration

Our experts have assisted a Telecom provider by analyzing possibilities of further modernization and integration with other software, particularly with ZTE.

Management, support and maintenance

Release management, maintenance, QA and BA of the Ericsson BSCS system

Our quality assurance engineers, DevOps, business analysts and project managers are working hard to ensure smooth implementation of all the releases, updates and modifications of the Ericsson BSCS system.

Legacy systems and subsystems support and maintenance

A telecom operator inherited legacy software after the merger. We’ve been ensuring the seamless work of outdated modules and old hardware since then.

Achievement

We've been acting as a software development partner and a system integrator covering all the business tasks with software solutions and integrated systems for our client, a Telecom provider.

Our team has developed required modules and implemented integrations between systems, modules, and subsystems to meet our client's business needs during the market expansion and business growth.

Delivered solutions conform to the requirements of the continuously growing telecommunication infrastructure and the increasing number of products and services provided to customers.

Disclaimer: All products and company names are trademarks™ or registered® trademarks of their respective owners. The use of third-party trademarks on our website does not mean any affiliation or endorsement by their holders. When we mention brands, companies and trademarks, like ZTE or Ericsson BSCS, on our website, it means that they belong to others, not to us.

trending_up

Growth

We’ve assisted a Telecom provider with software solutions to ensure business development.

speed

Performance

Our solutions have been processing everyday business activities of Ethernet, TV, fixed and mobile networks since 2012.

timeline

Optimization

We’ve implemented a multi-node architecture of our solutions to boost the flexibility and efficiency of high-load Telecom software.

trending_up

Growth

We’ve assisted a Telecom provider with software solutions to ensure business development.

timeline

Optimization

We’ve implemented a multi-node architecture of our solutions to boost the flexibility and efficiency of high-load Telecom software.

speed

Perfomance

Our solutions have been processing everyday business activities of Ethernet, TV, fixed and mobile networks since 2012.

Disclaimer: All products and company names are trademarks™ or registered® trademarks of their respective owners. The use of third-party trademarks on our website does not mean any affiliation or endorsement by their holders. When we mention brands, companies and trademarks, like ZTE or Ericsson BSCS, on our website, it means that they belong to others, not to us.

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