Published: Jun 1, 2021
Country - Austria
Team - 25+ Experts
25+ Experts
Industry - e-Commerce
Time - 24+ Months
24+ Months


On the lookout for the automation of sales, a Telecom corporation has selected SAP Hybris Commerce solution for implementation. In addition to telecommunication service provisioning, a company is engaged in the retail of mobile devices, fixed net hardware, smart home appliances, equipment for fixed-line, smart TV and Internet connection.

A business owner was in need of a custom solution to integrate SAP Hybris Commerce platforms along with Telco & Utilities Accelerator with legacy monolith modules, third-party systems, single-page applications and separated services into one multifunctional software system. As soon as from a long-term perspective, the customized software system should replace outdated applications. The development process requires extra flexibility, a Telecom provider looked for an integration partner with the relevant experience.

Multiple distributed teams ensure continuous integration and continuous deployment with monthly releases of new essential functionality. Our IT experts team joined the development process and is engaged in tailoring the SAP Hybris Commerce module for specific Telco’s business needs, integrating it with multiple other applications.

Assigned experts

  • 1 architect backend
  • 3 automation quality assurance engineers
  • 7 Hybris backend developers
  • 2 business analysts
  • 6 manual quality assurance engineers
  • 3 React developers
  • 1 Scrum master


  • 24 months of implementation
  • lifetime change management
  • maintenance and support

Industry field

  • e-Commerce
  • Telecom


In Telecom, automation covers almost all business processes, and to ensure interoperability, SAP Hybris Commerce solution and Telco & Utilities Accelerator framework need to integrate with multiple applications and modules. Besides configuring and tailoring the e-Commerce software to fit business processes and business needs, we’ve worked on merging all services into one software system with a microservice architecture.

Several distributed teams of developers work on this enterprise-grade project. The development process is agile and extra flexible, so organizational models and technology stack is ever-changing to match the ever-changing business environment. Teams used the Spotify model with tribes and squads, Scrum methodology and Scaled agile (SAFe) framework to cooperate and perform effectively.

he complex solution on the SAP Hybris basis integrates with SAP ERP, Salesforce, order processing, client management software, payment systems, customer database, address services, video-on-demand pricing and other enterprise services and applications. Some of the software is outdated, and the new e-Commerce solution is intended to seamlessly replace legacy and monolith modules in production seamlessly.

The development process is intense and highly automated. New versions and functionality are released every month and covered with many automation software tests to ensure commercial-scale quality.

Technology Stack

Micro Frontends


The integrated SAP Hybris-based e-Commerce solution is developed under continuous integration and deployment principles and is going to replace outdated services. Implementation and configuration ofTelco & Utilities Accelerator framework help to tailor the solution for particular domain needs. Taking into account the specifics of the Telecom industry, we implement the solution compliant with TM Forum Open API (TMF) API standards to guarantee further agility and interoperability.

The cooperation of several distributed teams ensures the project’s progress as required by quickly changing business demands. New features are released every month and are covered with thorough automation software testing.

Ever-changing requirements to technologies guide the development process, as well as approaches and methods used. And software teams react quickly with the relevant software solutions.



The integrated customized SAP Hybris-based solution will substitute obsolete software modules.


Every monthly software release contains new crucial features and functionality to add business value.


Multiple integrations and microservices ensure the whole software system operates all-in-one piece.